Betsio Privacy Policy

At Betsio Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we, Betsio Casino, operated by Tessera Limited S.R.L. and licensed under Anjouan licence No. ALSI-202410047-FI2, collect, use, store, and safeguard your information when you visit betsio.com, register an account, or use our casino and sportsbook services. By accessing our platform, you agree to the practices described below.

Information We Collect

When you create an account with us or browse Betsio Casino, we may collect several categories of information to provide you with a safe and personalized experience. We gather this data directly from you, automatically through your use of our services, and occasionally from trusted third parties such as payment processors and identity verification partners.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We record identity verification documents required to comply with licensing and anti-money laundering obligations.
• We track your gaming activity, including bets placed, games played, deposits, withdrawals, and bonus usage.
• We log technical data such as your IP address, device type, browser, and operating system.
• We store payment information related to your chosen deposit and withdrawal methods, including cards, e-wallets, bank transfers, and cryptocurrencies.
• We retain your communication history when you contact our support team via live chat or email.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating Betsio Casino safely and lawfully. Our goal is to ensure every player enjoys a secure, fair, and personalized gaming experience.

• We verify your identity and age before granting access to our casino and sportsbook.
• We process your deposits and withdrawals through our supported payment methods.
• We detect and prevent fraud, money laundering, and other illegal activity.
• We personalize promotions, including welcome bonuses, cashback offers, and loyalty rewards.
• We communicate important updates regarding your account, transactions, or our terms.
• We analyze gameplay patterns to improve our game library and overall platform performance.
• We comply with regulatory obligations under our Anjouan gaming licence.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use cookies to remember your login preferences, language settings, and currency choice, and to analyze traffic patterns across betsio.com. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners when necessary to operate our services effectively.

• We share data with payment providers to process deposits and withdrawals securely.
• We share information with identity verification services to confirm your eligibility to play.
• We disclose data to regulatory authorities when required by our licensing obligations.
• We may share information with game providers, including Pragmatic Play, Evolution, and other studios, to deliver game functionality and fair play verification.
• We cooperate with law enforcement when legally obligated to do so.

Data Security

We employ industry-standard encryption and security protocols to protect your personal and financial information. Our systems are monitored continuously to detect unauthorized access, and we restrict internal access to personal data to authorized staff only. While we take extensive measures to secure your information, no online platform can guarantee absolute security, and we encourage you to use strong 6X_6o&2REGB_rQ})s and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and regulatory requirements. Transaction records, verification documents, and account history may be retained even after account closure, in line with our licensing obligations under Anjouan regulations.

Your Rights

We want you to have control over your personal information. Depending on your jurisdiction, you may have the following rights regarding the data we hold about you.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to certain types of processing, such as marketing communications.
• You can withdraw consent for promotional emails at any time by adjusting your account preferences.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable data protection laws.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries, including the United States, United Kingdom territories listed separately, Russia, Ukraine, and other jurisdictions specified in our terms. If you access betsio.com from a restricted location, we reserve the right to suspend your account and limit data processing to compliance purposes only. We do not permit the use of VPNs to circumvent these restrictions, and accounts found in violation may be closed.

Marketing and Communications

We may use your contact details to inform you about our welcome bonus, reload promotions, cashback offers, and loyalty program updates. If you no longer wish to receive marketing messages from Betsio Casino, you can unsubscribe at any time through the link provided in our emails or by contacting our support team directly.

Third-Party Links

Our website may contain links to external websites, including game provider platforms and payment processors. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

We do not knowingly collect data from individuals under the legal gambling age in their jurisdiction. If we discover that a minor has registered an account with us, we will immediately close the account and delete associated data, except where retention is required for legal purposes.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Betsio Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, our support team is available 24/7 via live chat or email at [email protected]. You can also reach us through our official community channels on Telegram, X, and Discord. We are committed to addressing your privacy concerns promptly and transparently.